NOTICE OF PRIVACY

Below, you can find the Privacy Policies of the personal data collected through the portal www.surenohotel.com

SUREÑO HOST SA DE CV, better known as SUREÑO HOTEL YUCATÁN, with tax address at calle 62 No 298-C x 33-A y 35, colonia Mérida Centro, city of Mérida, municipality or delegation Mérida, CP 97000, in the entity of Yucatan, country of Mexico, is a company committed to protecting your privacy and is responsible for the use and protection of your personal data when you use our portal, and in this regard we inform you of the following:

We will use the personal data that we obtain from you for the following purposes that are necessary for the service you request:

Have a record of people housed for security reasons

Issuance of Digital Tax Receipts online, if required.

Credit and collection management.

Generate, confirm, manage and guarantee reservations.

Contact guests when necessary, including completing transactions, any matter related to their stay or in case of emergency.

Gather analysis or valuable information that allows us to improve our Service.

Notify you of changes to our Service

Additionally, we have the following purposes that do not give rise to the legal relationship nor are they necessary for the provision of the service:

Sending postcards and electronic invitations, promotions, newsletters, satisfaction surveys and opinion of the service or the website.

In case you do not want your personal data to be used for these secondary purposes, please indicate so below: I do not consent to my personal data being used for the following purposes:

Sending a satisfaction survey and opinion of the service or the website after your stay.

[ ] Sending postcards and electronic invitations, promotions and/or newsletters.

The refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products you request or contract with us.

For the purposes indicated in this Privacy Notice, SUREÑO HOTEL YUCATÁN may obtain your personal data through the following means:

In person when you provide them to our employees, filling out the registration card when entering the hotel or at our reception. Likewise, when answering satisfaction and opinion questionnaires about the service.

Directly, when you provide them to us by telephone or through electronic means, by filling out the reservation form on our website, interacting on our social networks or by email.

Indirectly, when you provide your personal data to one of our suppliers, such as travel agencies or third parties that support us during the reservation process, such as Easy-Rez.com and PayPal.

The personal data obtained or that can be obtained by the aforementioned means are:

Name(s) and surname(s), address, contact telephone number, nationality, email address, signature, cardholder name, credit card number, expiration date (in case of online transactions), CVV code, name or business name for billing, RFC, tax address and billing mail. Interest or preferences related to the room and services required.

We inform you that SUREÑO HOTEL YUCATÁN does not obtain data that is considered by the Federal Law on Personal Data Held by Private Parties (LFPDPPP) as sensitive personal data. You have the right to know the personal data we have about you, what we use it for and the conditions of use that are given (Access). Likewise, you have the right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); the removal of it from our records or databases when you consider that it is not being used properly (Cancellation); as well as express your refusal to use your personal data for specific purposes (Opposition).

These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit a request through the following means:

At the address Calle 62 No 298-C x 33-A y 35, Colonia Mérida Centro or by sending an email to: gerencia@surenohotel.com, Monday through Friday from 9 am to 3 pm

Said request must contain: name of the owner of the personal data, email to receive notifications, documents that prove their identity or, where appropriate, the legal representation of the owner, clear and precise description of the personal data regarding what is sought to be exercised. the right and the right to be exercised and any other element or document that facilitates the location of personal data. If the request does not satisfy any of the requirements indicated above, it may be required to provide the necessary elements or documents within 5 days of receipt of the request to process it. You will have 10 days to meet the requirement, if you do not respond within that period, the corresponding request will be considered as not submitted. The attention periods will be a maximum of 20 days from the date the request is received to notify you of the decision adopted, so that, if appropriate, it becomes effective within 15 days following the issuance of the response. . In order to protect your confidentiality, SUREÑO HOTEL YUCATÁN will send the response to your request to the email you have provided for this purpose.

Control and security of your personal data.

SUREÑO HOTEL YUCATÁN undertakes to take the necessary security measures to protect and prevent the loss, misuse, alteration or illegal disclosure of the information and personal data that you provide us. For online transactions, we use security technologies that protect personal information that is transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security or data transmission system of which the company does not have absolute control and/or is dependent on the Internet can guarantee that it is totally secure.

Use of cookies

We inform you that we use cookies on our website. Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer equipment when browsing a specific internet page, which allow the internet server to remember some data about this user, including their viewing preferences. of the pages on that server, username, password.

Modifications to the privacy notice

SUREÑO HOTEL YUCATÁN reserves the right to make modifications or updates to this Privacy Notice at any time, derived from the entry into force of new regulations or policies, from our own needs for the products or services we offer; of our privacy practices or for other reasons. We promise to make these modifications available through our website or email. Therefore, we suggest you periodically visit this privacy statement to be aware of any updates.

Date of last update: September 2022.