RESERVATION POLICIES

All guests staying at Hotel Sureño are subject to these policies, which are considered a contract of adherence that must be fulfilled.

  • Please note that a charge of $484 MXN is included in the price per additional person per night.
  • Pets are not allowed.
  • The hotel does not have adequate wheelchair access facilities. This is for your consideration.
  • Parking included with prior reservation and subject to availability.
  • Minors are accepted from 12 years old.
  • The hotel does not have extra beds.

RESERVATION POLICIES

  • Public room rates per night are in Mexican pesos (MXN) plus taxes (16% VAT + 5% ISH). If you need to pay for your reservation in dollars, the exchange rate established by the hotel will be charged.
  • All reservations made at our establishment must be guaranteed by payment for one night's stay.
  • If your reservation is guaranteed with PayPal, the hotel will charge one night's stay at the time of booking.
  • During peak seasons or when the hotel requires it, your reservation must be guaranteed with payment of the first night, including taxes.

CANCELLATION POLICIES

  • Changes or cancellations made 3 days prior to arrival are free of charge. If the cancellation or modification occurs outside of the policy and/or the guest does not show up on the day of arrival, one night plus taxes will be charged to the credit card as a guarantee.
  • During the Christmas and Easter season, changes and cancellations made 10 days prior to arrival are free of charge. If changes occur outside of policy and/or the guest does not show up on the day of arrival, 100% of the reservation, including taxes, will be charged to the credit card as a guarantee.
  • In the event of an early departure, no refund will be made.

SCHEDULES

  • Check-in time is 3:00 p.m. and check-out time is 12:00 p.m.
  • 24-hour customer and guest service.
  • Departures after 12:00 without prior notice will result in additional charges.

*By booking through our website you agree to all of the above terms and conditions*

*Booking policies may vary for groups

We accept payments in: Visa, Mastercard, American Express, Cash, PayPal, Bank Deposits and/or Transfers